A Message To Our Freehand Family
We at Freehand have always prioritized the guest experience, both socially and in terms of comfort and hygiene, to develop a product that set us apart in the hospitality industry. In light of the fast-developing situation with regards to COVID-19, we have a duty of care to our guests, visitors and staff to ensure safety, transparency and flexibility in what is proving to be exceptional, difficult circumstances.
Like the rest of the hospitality industry, we're currently following all procedural advice as supplied to us via the WHO, the CDC and local governments, adjusting operational systems and cancellation policies as the situation develops.
Bookings and cancellations
At this moment in time, we recognize the need to alleviate stress for our guests by offering flexibility for those affected by shut borders and states of emergency, and we are regularly updating our cancellation policy to accommodate those affected by these unprecedented circumstances.
Our intention, as always, is to ensure the comfort and happiness of our guests. As such, all individual bookings between 16th March and 30th April into all Freehand properties are now subject to a flexible booking clause whereby rooms can be changed at any time before 30th of December 2020. Guests should contact the respective properties directly to arrange.
For group bookings, we ask organizers to speak to their respective hotel sales representative. We encourage our guests to visit our website for any new updates to our cancellation policy
Your stay at Freehand
For any and all guests staying at or visiting Freehand properties during this period, we want to reassure you that you will be taken care of and kept in a safe, healthy environment. We are doing everything in our power to ensure that all premises are kept to the highest standards of cleanliness and hygiene, and that emergency protocols are ready to be enacted should we be alerted to a case of COVID-19 at any of our hotels.
Wishing you all good health,