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Floor Manager - Freehand Chicago

We are looking for a hands-on Floor Manager to lead the daily. The Floor Manager is responsible for not only the day to day operations of the restaurant but including both beverage and food programs and the overall guest experience, but also acts as a leader within our food and beverage team. This role is essential to drive private events, reservations, as well as employee success and performance. This is a hands-on leadership position that will lead the bar and floor team while a manager on duty as well as aid in the overall success of the outlet.

 

WHO ARE WE

Generator is on a journey. Appropriate, given that we’re a hotel and hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hostel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Server at the Freehand Chicago.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you – that’s what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart.

 

ABOUT FREEHAND CHICAGO

Welcome to Freehand’s second outpost! Designed by Manhattan-based Roman and Williams, the building celebrates the city’s Midwestern heritage with a string of evocative communal spaces and rooms located in the restored 1927 Art Deco building, set among the high-rises of the downtown River North neighbourhood – home to some of the city’s best art galleries, boutiques and restaurants. Featuring 217 rooms and amazing public spaces like Café Integral coffee and breakfast bar and the cozy Broken Shaker Bar, it’s a buzzing, busy space that represents the best of Freehand. Between the busy social calendar and the ever-changing makeup of guests and locals coming to play, it’s a particularly fun and fulfilling space for everyone in the Freehand Chicago team to work in.

 

NUTS AND BOLTS OF THE JOB

– Manage day-to-day operations in the Broken Shaker, including floor management, staff management and providing an exceptional guest experience

– Execute processes to maintain and improve performance and productivity focusing on revenue driving and cost saving initiatives

– Help to manage all related costs and budgets to ensure profitable operation including and not limited to Labor, COGS, Operational Expenses, and A&G

– Develop processes to maintain and improve performance both in revenue efforts and cost control with the assistance of the Director of Outlets

– Maintain the standards of health, safety, and sanitation throughout the operation including but not limited to the City of Chicago Health Inspection

– Lead the efforts in recruiting, hiring, training, scheduling, and retention of staff for the property outlets

– Lead the department in terms of coaching and counseling employees including issuing progressive discipline in adherence with company policy

– Work closely with the F&B Partners including but not limited to weekly communication, menu development rollout, coordinating offsite or brand events, and working with partners to meet revenue goals

– Work closely with all managers in the hotel to execute an exceptional culinary and guest experience throughout their visit

– Work with Events/Sales teams to sell and execute private events as needed

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

 

WHAT’S IN YOUR DNA

– Strong communication skills; verbal and written

– Must possess a thorough understanding of Microsoft Office, payroll systems, and POS systems

– Ability to make evaluative judgments and give constructive criticism

– Have a working knowledge of employment-related federal and state laws

– Strong organizational and time management skills in a fast-paced environment

– Positive leader who sets a good example

– Ability to train and supervise employees

– Patience and integrity

 

YOUR ROCK STAR EXPERIENCE

– Strong communication skills; verbal and written

– Must possess a thorough understanding of Microsoft Office, payroll systems, and POS systems

– Ability to make evaluative judgments and give constructive criticism

– Have a working knowledge of employment-related federal and state laws

– Strong organizational and time management skills in a fast-paced environment

– Positive leader who sets a good example

– Ability to train and supervise employees

– Patience and integrity

 

OUR GLOBAL BENEFITS

– Birthday holiday in addition to your yearly holiday allocation

– Employee Bounty Program providing opportunities to earn up to $1,000 for new hire referrals with no cap on number of referrals made

– Company contribution towards gym membership fees for all eligible employees

– Ideas Award – Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback

– 2 free nights’ accommodation across any hostels (subject to availability)

– Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted)

– Social events and celebrations calendar

– Various employee recognition schemes

– Online learning tools

 

LOCAL EMPLOYEE BENEFITS

– 8 yearly holidays plus one additional birthday holiday

– Two weeks vacations per calendar year

– 6 sick/personal days

– Medical + Dental + Vision (minor employee contribution)

 

SO YOU THINK THIS MIGHT BE YOU?

That’s cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com/ or our social media pages.

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

 

Please send resume tojenna.ubrig@thefreehand.com

Join Us and help us achieve our Vision!