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Systems Analyst

The Systems Analyst will be responsible for day to day software and hardware trouble shooting for the Generator & Freehand properties.  In addition, this position will provide support to the users via telephone, email and remote, diagnose and resolve technical issues for the teams.  Both internal and external customer service is a priority for the Systems Analyst.

WHO ARE WE

Generator is on a journey. Appropriate, given that we’re a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hostel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Systems Analyst

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you – that’s what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart.

NUTS AND BOLTS OF THE JOB

– Diagnose and resolve technical issues both independently and as a team

– Troubleshoot and resolve hardware and software issues, as well as assist with infrastructure issues

– Provide on-going support to users via telephone, email, and remote control

– Log calls via the helpdesk call logging software

– Provide assistance and support globally to colleagues for all IT matters

– Keeping documentation current

– Liaising with 3rd parties and suppliers

– Administration support via Active Directory/O365

– Support the infrastructure analyst, as appropriate

– Perform basic administrative support duties and documentation as required

– Carry out daily check on infrastructure systems

– Ensures a high level of customer service and support is provided

– Awareness and ability to discern the need to escalate problems and utilize a third-party supplies

– Following processes and procedures

– Undertaking additional IT projects individually or in collaboration by the IT Director

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

– Must possess strong communication skills both written and verbal, including the ability to communicate effectively via email

– Must be detail oriented

– Must be fluent in English both verbal and non-verbal, other languages a plus but not required

– Confident, clear, and professional telephone manner

– Excellent written and verbal communication skills

– Strong knowledge of Microsoft Windows 7/10

– Working knowledge of Mac/macOS/iOS (not essential)

– Strong knowledge of Microsoft Office

– Good knowledge of Microsoft Windows server 2008/2012/2016

– Good knowledge of O365 administrative tasks

– Good knowledge of Citrix and Terminal services management and basic administration

– Good knowledge of networking technologies and switch configuration

– Experience of working with AD / DC, DHCP, DNS

– Experience of Backup strategy and software

– Experience of working with VMWare Workstation for troubleshooting/diagnosing

– Beneficial but not essential, knowledge of VOIP

YOUR ROCK STAR EXPERIENCE

– At least 2 years previous experience in the Hospitality IT field

OUR GLOBAL BENEFITS

– Birthday holiday in addition to your yearly holiday allocation

– Employee Bounty Program providing opportunities to earn up to $1,000 for new hire referrals with no cap on number of referrals made  

– Company contribution towards gym membership fees for all eligible employees  

– Ideas Award – Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback

– 2 free nights’ accommodation across any hostels (subject to availability)

– Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)

– Social events and celebrations calendar

– Various employee recognition schemes

– Online learning tools

LOCAL EMPLOYEE BENEFITS

– 8 holidays

– Two weeks vacations per calendar year

– 5 sick days & 2 personal days

– Medical + Dental + Vision (subsidised contributions)

– FSA

– Voluntary AD&D/Life

– Commuter Benefits

SO YOU THINK THIS MIGHT BE YOU?

Qualified candidates should submit the following information:

– Current updated resume

– Please include position being applied for in the subject line

– No phone calls please

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Please send resume tohr@thefreehand.com

  • Position:​​ Systems Analyst – Exempt
  • Department: ​​IT
  • Location:​​ Flexible/Remote
  • Responsible to:​​ Director of IT

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